Junior Analyst - Operations

About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role Taking a key role in maintaining and optimizing network operations, the Junior Analyst handles multifaceted platforms spanning SDN, Private Cloud, CDN, and IP services, diagnosing issues through advanced tools and resolving them efficiently. With a proactive and collaborative approach, the role offers the opportunity to drive operational improvements and automation, supporting resilient and high-quality service delivery in a globally integrated environment. Maintain working knowledge of a broad range of network operation platforms, protocols, and services across multiple technical domains including Software Defined Network, Private Cloud, Content Delivery Network, Voice, and IP networks. Diagnose network and service issues with complex test tools and follow through to resolution, ensuring service continuity. Develop and implement automation solutions for operational tasks using Python, RPA, and other relevant technologies. Engage with Machine Learning and Artificial Intelligence tools where applicable to enhance diagnostic capabilities. Manage multiple tasks effectively by prioritizing workload and applying sound time management practices. Support technical change control activities related to service architecture to maintain system integrity. Cultivate strong cooperative relationships across teams to facilitate problem resolution and operational success. Adopt a proactive approach to incident response, demonstrating initiative and effective action with minimal supervision during emergency situations. Work collaboratively within a team-driven environment while maintaining self-motivation and reliability. Communicate fluently in English, with additional languages considered advantageous. Execute proactive monitoring across various networked platforms including SDN, Private Cloud, CDN, Voice, and IP networks to identify and address issues promptly, enhancing service continuity. Perform detailed diagnosis and troubleshooting by leveraging technical expertise and automation tools to resolve platform incidents. Automate operational tasks using tools like Incident Orchestrator, optimizing alarm configurations to reduce response times. Ensure clear and consistent communication during shift handovers to maintain operational awareness and accountability. Manage medium to high-complexity incidents with appropriate…