Junior Associate, Product Service & Training

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. Introduction: A Career at HARMAN Lifestyle We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel Unite your passion for audio innovation with high-tech product development Create pitch-perfect, cutting-edge technology that elevates the listening experience About the Role The Junior Associate, Product Service & Training supports and drives after-sales service operations and product training activities for Harman Consumer Audio products. This role works closely with Samsung, APAC stakeholders, internal teams, and 3rd party service partners to ensure smooth customer service operations, proactively handle product issues, and deliver high-quality training activities. The position leads product and installation training for sales staff and promoters while contributing to customer satisfaction and service quality improvement initiatives. What You Will Do  1. Service Operation Support •    Manage coordination with 3rd party service centers for after-sales service operations of Consumer Audio products •    Handle customer issue escalation, root cause analysis, and service follow-up activities •    Lead internal and external communication related to customer complaints and service escalations •    Manage RMA and service operation processes for Harman products •    Conduct data-driven analysis of service quality trends, defect rates, and customer VOC to identify root causes and recommend improvement actions •    Prepare monthly service reports and issue updates for APAC and local stakeholders •    Oversee replacement product and service logistics operations •    Drive communication with Samsung and internal stakeholders regarding service-related matters 2. VOC & Customer Support •    Manage Samsung VOC handling and customer response processes •    Lead responses to inquiries from consumer organizations and related agencies •    Oversee follow-up activities related to customer complaints and issue resolution •    Maintain service records and issue tracking data 3. Product Training Support •    Plan and deliver product and installation training for sales staff and promoters •    Manage operation of online, offline, and in-store training programs •    Develop and localize product training materials tailored to the local market •    Lead training activities related to New Product Introductions (NPI) •    Explain product features and…