Junior Customer Quality Engineer

Neways Cable & Wire Solutions (NCWS) Echt specialises in the development, industrialisation, assembly, and testing of advanced cable systems and connectivity solutions for the international high-tech industry. From our site in Echt, we develop innovative solutions for the semiconductor, medical, and safety & security sectors. Our complex cable assemblies and ultra-clean connectivity solutions are used in advanced machines and systems worldwide. At NCWS Echt, you will become part of a professional and close-knit organisation where quality, craftsmanship, and collaboration are at the heart of everything we do. Thanks to our short communication lines, you will quickly take on responsibility and have plenty of opportunities to learn, contribute ideas, and drive improvements. At the same time, you benefit from the international strength of the Neways Group and collaborate with colleagues across different disciplines and locations. This is how you make impact As a Junior Customer Quality Engineer, you will develop into one of the quality contacts for our customers. You will learn how to assess, register, coordinate, and carefully follow up customer complaints. Together with experienced colleagues, you ensure customers are kept informed in a timely and professional manner about progress and resolution. Step by step, you will take on more responsibility for the complaint process. You will coordinate with colleagues within NCWS Echt, suppliers, and our production site NSK in Slovakia. You will learn how to request root cause analyses and corrective actions, assess their content, and translate the key conclusions into clear customer communication. For more complex technical analyses, you work closely with Account Engineering, Quality, and other specialists within the Customer Focus Team (CFT). You help bring structure, monitor actions and deadlines, and ensure the right colleagues are involved at the right time. In this role, you do not need to have all the technical answers from day one. What matters most is that you are curious, ask the right questions, maintain oversight, and are eager to learn how quality, logistics, production, and customer expectations connect. As you grow in the role, you will also become involved in RFQs, proposals, and New Product Introductions. You will learn to understand customer requirements and quality expectations at an early stage and assess together with the team whether Neways can deliver them in the right way. This is what we offer you You will join an international high-tech organisation where innovation, quality, and collaboration are at the heart of everything we do. At NCWS Echt, you will work in an open and informal environment where colleagues know each other, communication lines are short, and initiative is highly valued. As a Junior Customer Quality Engineer, you will be given the time and support to learn the role step by step. You will work alongside experienced Quality Engineers and…