Junior IT Operations Technician

About us At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are launching a new suite of GenAI and SaaS services, designed specifically for financial professionals. Join a Company that is Powering the Future of Finance with AI RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. RavenPack has launched Bigdata, our Gen-AI platform tailored for finance, which is already being recognized as the #1 platform for powering financial AI agents. 𝗔𝗕𝗢𝗨𝗧 𝗧𝗛𝗘 𝗥𝗢𝗟𝗘 As a Junior IT Operations Technician within the IT Support team, your primary goal will be to provide support across various departments while learning and growing alongside experienced team members. This role is a fantastic opportunity to build your IT career in a supportive environment, balancing hands-on support tasks with learning opportunities in processes that are AI assisted, on-premises infrastructure, and company services. You will work closely with and receive mentorship from key teams including IT Support, CyberSecurity, Compliance, Business Operations, and Office Management. 𝗬𝗢𝗨𝗥 𝗥𝗔𝗠𝗣-𝗨𝗣 𝗝𝗢𝗨𝗥𝗡𝗘𝗬 In your first month, you will get onboarded and become familiar with our existing IT infrastructure and processes, supported every step of the way by your mentor and team. You will start engaging with various teams to understand their IT needs and begin assisting with routine support issues as they arise. After six months, you will have gained hands-on experience supporting internal IT projects, operational tasks and handling L1/L2 technical support with increasing confidence. You will be well-versed in our day-to-day operations and technologies, continuing to expand your knowledge of security frameworks like ISO27001 and SOC2 in a collaborative, team-oriented setting. 𝗞𝗘𝗬 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦 ● Provide L1 technical support for hardware, software, accounts, connectivity, and workplace technology. ● Assist with L2 support activities under the guidance of experienced team members. ● Record, prioritize, update, and resolve requests using the company’s IT service management platform. ● Escalate complex or security-sensitive issues to the appropriate team. ● Prepare, configure, maintain, and troubleshoot Windows, macOS, and Linux devices. ● Assist with employee onboarding, offboarding, access management, and equipment delivery. ● Support software deployment, operating-system updates,…