Junior Live Support Engineer

Location: Newcastle, within 1 hour commute - minimum 3 days a week in the office Must be SC Eligible Relocation budget supplied About the Role We're looking for a Junior Application Support Analyst to join a growing application support team responsible for maintaining and improving a business-critical enterprise application. This is an excellent opportunity for someone at the beginning of their technology career who wants to develop their skills in application support, incident management, troubleshooting, data analysis and service delivery. You'll work alongside experienced support professionals, gaining hands-on experience investigating issues, supporting users, managing incidents and contributing to continuous service improvement. While training will be provided, we're looking for someone who already has a foundation in technology and is keen to build a long-term career in IT and application support. What You'll Be Doing Investigating and resolving application incidents and service requests Supporting problem and change management activities Working with users to understand issues and identify solutions Collaborating with technical teams and stakeholders Supporting weekly and monthly service reporting Maintaining support documentation and knowledge articles Contributing to service improvements and process enhancement Training & Development You'll receive structured onboarding, mentoring and hands-on training from experienced team members. This includes: Application support fundamentals Incident, problem and change management processes Technical and business process training Shadowing and mentoring opportunities Ongoing development and career progression support Requirements What We're Looking For We're looking for someone who is: Naturally curious and enjoys solving problems Analytical and able to investigate issues logically Detail-oriented and highly organised Comfortable working with data and information A strong communicator who enjoys working with people Eager to learn new technologies and develop technical skills Able to manage multiple priorities and take ownership of tasks Essential Experience You'll have some previous exposure to technology through one or more of the following: Technology bootcamp or academy programme Computer Science, IT, Information Systems or related degree IT apprenticeship Service Desk, Technical Support or Application Support experience Placement year or internship within a technology environment Personal technology projects demonstrating technical curiosity Desirable Technical Skills Experience in all of these areas is not expected, but exposure to some of the following would be beneficial: Microsoft Excel, including filtering, sorting and basic formulas SQL and database concepts Power BI Incident or service management processes Application support environments JavaScript or another programming language Data analysis and troubleshooting…