Junior Systems Administrator

Arsenault is a solutions-oriented design company that solves creative challenges for our clients and partners. Whether we are crafting never-before-seen visual effects for a feature film or developing innovative original concepts for a global marketing campaign, we leverage our collaborative design process to develop truly award-winning work. Our passion is to deliver the best ideas at the highest levels of quality on-time and on-budget, with the outstanding service you expect from a world-class company. Basic Qualifications: Minimum two years experience with technical support or user support, preferably in a production setting Working knowledge of Mac OS, iOS and Windows operating systems. Familiarity with Linux desktop Experience with AD/Azure AD, Windows 10 and Centos 7, sharing data between platforms and managing permissions. Familiarity with remote desktop technologies, such as PCoIP, Teradici and RGS Familiarity with ticket tracking, tech support tools, documentation platforms, and diagnostic systems. Proficiency with typical video conferencing platforms such as Zoom, Google Chat and MS Teams Ability to diagnose, repair or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, fans, etc.) Strong analytical problem-solving skills. Excellent communication skills and a strong customer service orientation. Highly self-directed. Strong familiarity with computer hardware and components, A+ or similar systems administration certification Preferred Education Associate or Bachelors degree in Computer Science, Information Technology, System Administration, a closely related field, or equivalent experience required. Job Responsibilities: Manage and prioritize multiple concurrent and competing challenges, issues, ambiguities, and contradictions that inevitably occur when supporting a highly complex and diverse production environment. Lift heavy equipment, install, configure, and maintain desktop/laptop computers and mobile devices. Keep track of and respond to IT support tickets