Key Account Manager

Key Account Manager Location: Pune Experience: 4+ years Function: Account Management Employment Type: Full-time The Role As a Key Account Manager at Amber , you will own a portfolio of strategic accommodation partners and act as the primary point of contact between Amber and the provider. You will be responsible for ensuring that our partners see Amber as a growth partner, not just a distribution channel . The role combines relationship management, commercial ownership, inventory management, data-driven decision-making, and cross-functional execution . You will work closely with Sales, Inventory, Revenue, Marketing, Operations and leadership teams to maximise the performance of your accounts. Key Responsibilities 1. Own Strategic Partner Relationships Build strong, trusted relationships with senior stakeholders across key accommodation providers. Act as the single point of ownership for assigned accounts. Understand partner business objectives, challenges, priorities and growth plans. Conduct regular business reviews with partners and establish clear action plans. Proactively identify opportunities to deepen and expand the partnership. 2. Drive Commercial Performance Own the commercial performance of assigned accounts, including bookings, revenue, conversion and inventory utilisation. Identify performance gaps and develop account-level strategies to improve outcomes. Work with partners on pricing, promotions, availability and commercial campaigns. Identify opportunities for upselling, cross-selling and expanding Amber's share of partner inventory. Negotiate and execute commercial initiatives that create value for both Amber and the partner. 3. Inventory & Availability Management Work closely with the Inventory team to ensure the right inventory is available at the right time. Monitor availability, pricing, booking trends and inventory health. Identify potential supply gaps and proactively work with partners to address them. Ensure partners are aligned with Amber's inventory and operational requirements. Drive timely resolution of inventory-related issues impacting student bookings. 4. Data & Business Reviews Use data and account performance metrics to identify trends, opportunities and risks. Prepare and conduct periodic business reviews with strategic partners. Translate data into clear recommendations and commercial actions. Track account-level KPIs and ensure consistent delivery against agreed targets. Build a strong understanding of market, destination and competitor dynamics. 5. Cross-functional Leadership Work closely with Sales, Inventory, Revenue, Marketing, Operations and Finance teams to deliver partner outcomes. Ensure partner requirements are translated into clear internal actions and ownership. Drive issues to closure rather than simply escalating them. Maintain strong internal communication on account priorities, risks and opportunities. Represent the voice of the partner within Amber. 6.…