Key Account Manager

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Job Summary The Key Account Manager (KAM) is responsible for managing and growing relationships with the company’s most important clients. This role focuses on maintaining long-term partnerships, identifying new business opportunities, and driving revenue growth within assigned key accounts while ensuring high customer satisfaction. Key Responsibilities 1. Account Management Develop and maintain strong, long-term relationships with key clients Act as the main point of contact between the company and assigned accounts Understand clients’ business goals and challenges 2. Sales & Revenue Growth Drive sales growth and achieve revenue targets within key accounts Identify upselling and cross-selling opportunities Develop strategic account plans and business reviews 3. Strategic Planning Build account strategies aligned with company objectives Analyze market trends, customer needs, and competitor activities Collaborate with internal teams to deliver customized solutions 4. Customer Satisfaction Ensure high levels of client satisfaction and retention Resolve issues promptly and effectively Monitor service performance and improve customer experience 5. Cross-Functional Collaboration Work closely with marketing, supply chain, finance, and operations teams Coordinate internal resources to meet client needs Support product launches and promotional plans 6. Reporting & Analysis Track performance metrics (sales, profitability, KPIs) Prepare regular reports and forecasts Provide insights and recommendations to management Qualifications & Requirements Education Bachelor’s degree in Business Administration, Marketing, or related field MBA is a plus Experience 5+ years of experience in sales, key account management, or business development from FMCG, especially in Personal Care shop (Watsons/Boots) Experience managing large or strategic accounts preferred Skills Strong negotiation and communication skills Strategic thinking and problem-solving ability Relationship management and customer focus Analytical skills and…