Key Account Manager

Metsä Tissue   Metsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. Metsä Group’s Tissue and Greaseproof Papers business, Metsä Tissue , produces hygiene products for households and professionals, and greaseproof papers for cooking and food packaging. Our high-quality locally produced brands – Lambi, Serla, Mola, Tento, Katrin and SAGA – make daily life cleaner.  We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all. Read more: metsagroup.com/metsaforall . This recruitment is carried out anonymously. We are looking for an ambitious, commercially minded and customer-focused   Key Account Manager   to join our UK sales team during an exciting period of business transformation and growth, located in the South .   You will be joining a business focussed on an ambitious growth strategy centred around delivering a market-leading customer experience, strengthening strategic partnerships and expanding our presence across key customer sectors. This role will play a critical part in achieving that vision within the professional sector. What will you get to do? As a Key Account Manager, you will be responsible for managing and developing a portfolio of existing customers whilst identifying and securing new business opportunities across the South of the UK. Your customer base will include organisations operating within: Facilities Management Healthcare Cleaning & Hygiene Catering and Hospitality Industrial and Manufacturing sectors Distribution and Wholesale partners Success in this role requires more than traditional sales management. We are seeking someone who can build deep customer relationships, understand strategic business drivers, identify growth opportunities and create value for customers through a consultative and collaborative approach. You will work closely with internal colleagues across Sales, Customer Service, Supply Chain, Marketing and Commercial Excellence to ensure the customer's needs remain at the centre of decision-making and service delivery. Key Responsibilities Customer Relationship Management Build, develop and maintain strong relationships with key customers, decision makers and influencers across assigned accounts. Become a trusted business partner by understanding customer priorities, challenges and long-term objectives. Deliver outstanding customer experiences through proactive communication and responsive account management. Conduct regular account reviews and strategic business meetings with customers. Develop and implement customer engagement plans designed to strengthen partnerships and increase market share. Business Growth & Account Development Create and execute robust account plans that…