Key Account Manager

Key Responsibilities 1. Sales Acquisition & Growth in Hospitality Sector Proactively identify and secure new business opportunities for advanced water and energy systems within the hotel and related commercial segments . Architect and present compelling solution proposals that clearly articulate energy savings , guest experience enhancements, ESG benefits , and overall cost efficiencies. Consistently meet or exceed sales quotas and play a vital role in the company's strategic business expansion . 2. Client Relationship & Account Management Serve as the trusted, primary point of contact for an assigned portfolio of hotel and resort clients , focusing on building long-term, strategic partnerships. Deliver exceptional post-sales support and follow-up to ensure high levels of client satisfaction throughout the project lifecycle and beyond. Act as the internal client champion, coordinating with technical and after-sales support teams to swiftly resolve issues and optimize the customer experience. 3. Consultative Selling & Custom Solutions Conduct detailed needs analysis and comprehensive site assessments to deeply understand each client's unique operational requirements. Clearly present and articulate technical solutions to diverse audiences, from non-technical decision-makers (e.g., General Managers) to engineering and facilities teams. Partner with internal product and engineering specialists to coordinate product demonstrations, accurate system sizing proposals, and optimal system configurations. 4. Market Insight & Strategy Support Actively monitor and analyze trends in hospitality infrastructure , corporate sustainability initiatives , and modern water management practices. Gather and relay critical customer and market feedback to internal teams to inform product positioning, innovation, and competitive strategy. Contribute to strategic planning by providing regular account reviews and market intelligence reports. 5. Sales Operations & CRM Management Diligently maintain an accurate and current sales pipeline , along with all proposals and client data, within the designated CRM system . Prepare and deliver timely sales forecasts , activity reports, and performance metrics to sales leadership. Ensure rigorous adherence to all internal documentation, pricing, and approval processes for all commercial agreements and contracts. Key Requirements Bachelors degree in Business, Marketing, Engineering, Environmental Science, or a relevant field. 3-5 years of proven experience in a B2B sales or strategic account management role. Significant Advantage: Direct sales experience related to hotel infrastructure , HVAC systems , MEP (Mechanical, Electrical, Plumbing), or water system solutions . A demonstrable ability to manage large enterprise accounts and navigate long, complex sales cycles independently. Exceptional skills in interpersonal communication, professional presentation, and high-stakes negotiation . …