Knowledge Base Technical Writer

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives. Your Role in Our Mission: Our mission is to make the world a better place to work and to achieve this mission we need a Technical Writer to build expert content on our platform and products for our knowledge base. You’ll play a key role in identifying knowledge gaps and building effective content to fill them. You will be technically minded with experience writing communications on technical concepts and workflows for a broad audience that are clear and practical. We’re on a journey to transform our knowledge base into a world-class knowledge hub for our internal client-facing teams and clients. You will be a key part of our knowledge community and play a crucial role in building expertise on our product and platforms. What's In It For Me? Wellbeing and benefits: We believe people perform at their best when they feel supported both professionally and personally. Our benefits have been designed around five core principles: Fairness, Choice, Balance, Wow and Easy. Benefits vary by country and location and are regularly reviewed to meet the needs of our people. Find out more about our rewards, benefits and wellbeing offering here . Flexible, hybrid working: Our offices are available for you as often as you like. Our teams are based in our Sofia or Plovdiv office . Take an active role in understanding the product areas and identify subsequent knowledge gaps and work with SMEs to address them Create content plans for new development and with work with the relevant stakeholders to capture information for release date Measure the performance of content and optimise it as needed to enhance user engagement and knowledge sharing Collaborate with product and technical teams to write content, process flows and instructions on key features Actively promote the knowledge base internally as the primary resource for information and support Review existing articles and refine content for better engagement, knowledge sharing, and scalability Write accurate, well-organised, consistent, and highly effective content for new and updated features of our service Prepare how-to guides, instructional content and technical concepts for our releases, updates and specific feature sets Create, style and structure our Help Center content Maintain a high level of product knowledge: Proactively develop knowledge in the Reward Gateway | Edenred platform, associated modules and partner products Prior…