L2 Support Engineer

Raiffeisen Bank is the largest Ukrainian bank with foreign capital. For more than 30 years, we have been creating and building the banking system of our country. Raiffeisen employs more than 5,000 employees, including one of the largest product IT teams, which includes 900+ specialists. Every day, we work side by side so that more than 2.5 million of our clients can receive quality service, use the bank's products and services, and develop their business, because we are #TogetherWithUkraine. Your future responsibilities: L2 application support (Tier 2 Application Support) Knowledge base and support documentation management Collaboration with product teams (analysts, architects, developers, QA engineers, etc.) Software maintenance and support Managing changes, alerts, incidents, and troubleshooting On-call support for incident response Your skills and experience: 2+ years of experience in L2 (Tier 2) support Software maintenance and support experience Basic knowledge of SQL, PL/SQL Hands-on experience with Git (GitHub), Grafana, Prometheus, ELK stack Knowledge of AWS (EC2, S3) Strong analytical skills Experience working with Jira and Confluence Experience with banking/financial industry systems and processes Investigation and problem-solving skills, log analysis, and proactive issue prevention Attention to detail and result-oriented mindset; critical thinking and a structured approach to problem-solving We offer what matters most to you: Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank Social package: official employment, 28 days of paid leave, additional "maternity leave" for fathers, and financial assistance for parents upon the birth of children Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs Career opportunities: we encourage advancement within the bank between functions Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin…