L3 Production Support

Job Summary Synechron is seeking an experienced Production Support Engineer to ensure the stability, security, and performance of key capital markets, banking, and trading systems. This role involves providing advanced support for enterprise trading platforms, market data feeds, and settlement systems, with a focus on incident resolution, troubleshooting, and system optimization. The incumbent will support a 24/7 operational environment, collaborate with cross-functional teams, and implement automation initiatives to enhance system reliability and efficiency. Software Requirements Required: Strong hands-on experience with Unix/Linux administration, scripting (Shell, Python), and log analysis Expertise in SQL (complex joins, query optimization) using databases such as Oracle, SQL Server, or similar Experience managing batch processing tools such as Control-M Familiarity with monitoring tools like Geneos, AppDynamics, or Splunk Knowledge of microservices architecture supporting financial platforms Understanding of ITIL framework and processes for incident, change, and problem management Preferred: Support experience with trading platforms such as Calypso, Murex, Apex, or similar systems Exposure to cloud environments (AWS, Azure, GCP) supporting enterprise systems Experience with automation tools and scripting for support processes (Ansible, Terraform) Overall Responsibilities Act as Level 3 escalation point for mission-critical trading, risk, payments, and settlement incidents, ensuring rapid resolution and minimal downtime Perform deep troubleshooting across application, middleware, database, and infrastructure layers to identify root causes Support trade lifecycle processes, including trade capture, validation, settlement, and reporting Maintain detailed incident logs, RCA documentation, and support dashboards Support deployments, patches, and system upgrades, validating post-deployment stability Collaborate with development, infrastructure, and security teams to resolve complex system issues and implement support automation Optimize system configurations, batch processes, and performance tuning to meet SLAs Support audit, compliance, and regulatory requirements relevant to financial systems Lead proactive monitoring and automation initiatives to reduce manual support efforts and increase operational resilience Technical Skills (By Category) Languages & Scripting: Required: Shell scripting, Python for automation and support tasks Preferred: Java, PowerShell Databases & Data Management: Oracle, SQL Server, support for complex SQL queries, data validation, and reconciliation Middleware & Scheduling: Control-M or similar batch processing tools, middleware supporting trade/settlement systems Monitoring & Logging: Geneos, AppDynamics, Splunk, or similar, for system health and incident management Security & Compliance: Knowledge of financial security standards, encryption, audit logging, and compliance standards…