Program Delivery Lead

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us. Job Summary Program Daily Operations- Escalations, team support, daily   distribution, management of daily operations ​ Request Management- Manage requests end to end ​ Team Development – train, coach, and develop onboarding   team members to work in collaboration with the Director of   Operations on performance, attendance, and conduct   issues as well as staffing or resourcing needs ​ Project Mgmt. – Mgmt. of special projects as   assigned/necessary ​ Audit & Compliance – ensure compliance with Pinnacle   Group policies, contractual requirements, and relevant legal   and regulatory requirements, including process controls and   reporting ​ Relationship with Key Stakeholders – Procurement, Finance   Business Operations, Suppliers ​ Customer Service – create a service-focused team culture   that delivers an excellent experience to consultants and   Pinnacle’s recruiters, account managers, and suppliers Qualifications