Lead, Admin Agent

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Passenger Service Agents work at our hub airports and provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle, American Airlines and/or any of our contracted carriers. Passenger Service Agents complete all necessary arrangements for accommodating passengers with their travel needs. A Lead Agent working in the Administration department has a variety of tasks including but not limited to: Assisting with processes to ensure operational coverage Utilizing Staff Admin; upload schedules and ensure adequate employee coverage Scheduling training Supporting the implementation of new hire processes Completing various administrative duties Interview applicants and gather information regarding education, experience, training, job skills and salary requirements. Schedule and coordinate follow-up interviews with General Manager. Conduct pre-employment forms and follow up on pre-employmeent checks for selected candidates. Meet the General Manager to discuss upcoming company needs and develop sources of qualified applicants. Enter new hires into company databases and assembles appropriate paperwork, conduct new hire orientation, on-boarding and follow up interviews/check-ins. Collect and submit necessary paperwork. Informs employee, department supervisor and Payroll of all updates. Enrolls eligible employees into various company benefits through HRIS and external vendors. Ensures employees complete appropriate paperwork prior to each new benefit plan year and submitting plan changes. Answer routine inquiries about benefits and claims processing in line with company policies. Provide information on the company, its policies, benefits and available opportunities to agencies and prospects. Knowledgeable of developments in employment law and ensures adherence to legislative requirements and company polices. May assist with coordinating on-site employee meetings and events, travel to various job fairs or assist with company tours surrounding Envoy recruiting initiatives Lead Agents conduct agent observations and associate activities. Administers local training programs. Responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. Maintains supplies, inventory control logs. Prepares customer…