Lead Analyst - IT Asset Management APM Developer

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions. Job Description: Role Title – Application Portfolio Management Developer Value Proposition Business Alignment: Ensure the application portfolio directly supports and aligns with the company's overall business strategy and objectives. Performance Improvement: Improve the performance of business processes by identifying and addressing bottlenecks caused by gaps or inefficiencies in the application landscape. Job Details Position Title: Application Portfolio Management Developer Career Level:  P3 Job Category: Manager Role Type: Full Time Job Location: Bengaluru About the Team: FCI ITAM supports global operation collaboratively aligning with defined, approved, process and procedures from US . Team is proactive, positive, and collaborative and combining strong analytical skills with the ability to communicate and influence stakeholders across various departments. They must be a self-starter who takes ownership and is adaptable to the fast-changing IT landscape.  Impact Provides technical solutions within the ServiceNow ITAM products based on configuration best practices. This role is specific to the Application Portfolio Management team but may be asked to work in other areas of ITAM as well. Responsible for designing, developing, and testing technical solutions through deployment Key Deliverables Reporting into the Sr. Manager/AVP of IT Operations, the role will be responsible for Design and deliver complex ServiceNow solutions for business applications and other ServiceNow ITAM modules. Customize workflows, dashboards, and reporting aligned to business objectives Ensure compliance with platform best practices, data models (e.g., CSDM), and governance standards Be the technical expert in how to best support IT by configuring ITAM processes using ServiceNow best practices focused on configuration vs. customization Lead technical efforts in the development, implementation, and maintenance of the ServiceNow application. Support the engagements efforts for ITAM specific areas, which include Application Portfolio Management (APM) implementations related to managing business applications. …