Lead Analyst - ServiceNow Development (ITAM)

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions. Job Description: Value Proposition Enhanced visibility and control: The CMDB provides a unified, real-time view of IT infrastructure, assets, and their relationships, helping IT leaders track changes and manage incidents more effectively. Improved operational efficiency: By mapping the links between business services and IT infrastructure, the CMDB helps accelerate the diagnosis of service issues, understand the impact of changes, and align IT priorities with business needs. Job Details Position Title: Lead Analyst - IT Asset Management Career Level:  P3 Job Category: Hybrid Role Type: Full Time Job Location: Bengaluru About the Team: FCI ITAM supports global operation collaboratively aligning with defined, approved process and procedures from driven from US. Team is proactive, positive, and collaborative and combining strong analytical skills with the ability to communicate and influence stakeholders across various departments. They must be a self-starter who takes ownership and is adaptable to the fast-changing IT landscape. Impact This position is responsible for the technical aspects of solution delivery solution delivery supporting CMDB and Foundation Data supporting CSDM initiatives within the ServiceNow platform. responsibilities will include the planning, design, and development for data integrations, customization, and the automation of data processing to ensure relevant and consistent delivery of data to the platform. This is a highly collaborative role to support a data driven approach for the IT organization with measurable business outcomes. Key Deliverables Reporting into the Sr. Manager/AVP of IT Operations, the role will be responsible for Technical expertise in the ServiceNow CMDB and CSDM features and tools. Implements continuous improvement development initiatives while maintaining the integrity of the CMDB database schema and Foundation Data within the CSDM framework. Design and implement solutions for data integrations including ETL, form customization, standard list views, ACLs, and data processing automation using business rules, data manager or workflows. …