Lead Application Support Engineer

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions. Job Description: Value Proposition Responsible for supporting most complex and business critical applications through strong Incident & Problem management process.   Job Details Position Title:  Lead Application Support Engineer Career Level:  P3 Job Category: Manager Role Type:  Hybrid Job Location:  Bangalore About the Team:   As part of Commercial Bank Application Support Team we are responsible for supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users. Key Deliverables   Responsible for maintaining & supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users. Experience in Troubleshoot and rectify application issues, providing progress updates to seniors/stakeholders Drive major incident response, root cause analysis (RCA), and blameless postmortems Monitor Alerts related to applications and provide proactive services Prepare and maintain documentation for all issues and the implemented solutions Clear understanding of the various upstream / downstream dependencies, end to end business process of the applications Perform root cause analysis by reviewing application logs, reviewing data and identify and implement corrective and preventive measures Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors Ability to troubleshoot of defects, data errors and configuration problems to determine the origin of application error. Work closely with other operational and support groups and create increased synergies Flexible to work in rotational shifts (24/7) environment Identified automation opportunities and implemented them there by eliminating the manual tasks performed by the team Participate in Functional & Technical KT of the changes planned to production environment and ensuring all related document, diagrams, procedure updated Participate in validating the application changes, upgrade and other…