Lead Data Analyst

About Us At Félix , we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked. We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers . We get things done with urgency and focus , driven by extreme ownership over our impact. We collaborate without ego , fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious —always experimenting, building the future today, and delivering a product that truly makes our users' lives better. About the role We are looking for a highly analytical and business-oriented Lead Data Analyst to lead a multidisciplinary team across Chat, Retention, AI, and Operations . This role sits at the intersection of Data, Product, and Customer Experience . The ideal candidate will be able to deeply understand the business, map the key drivers and KPIs across the customer journey, identify opportunities and friction points, and translate data into actions that improve conversion, retention, and operational efficiency.  This role is 40% hands on and 60% working closely with stakeholders and guiding the team. Beyond managing the team, this person will be expected to raise the analytical bar of the organization —bringing structure to complex problems, moving quickly from ambiguous questions to actionable insights, and partnering closely with stakeholders to drive measurable business impact. What you'll own 💬 Chat & Conversion Lead the analytics agenda for the Chat experience, covering both upper and lower funnel and different geographies. Partner closely with Product stakeholders to understand and improve the conversion funnel. Build and evolve dashboards and analytical…