Lead Navigator

Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment. At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates. As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.   Champion a personalized, guest- and teammate-centric experience culture in partnership with the Guest Services Director, proactively identifying and reducing friction points throughout the MedallionClass journey. Lead by example in the consistent use of Princess MedallionClass products, services, and applications to drive engagement and elevate the onboard experience. Act as a visible point of contact for guests, actively listening to concerns with empathy, demonstrating genuine interest, and taking ownership for timely resolution. Respond promptly to guest requests and issues, coordinating with onboard teams and ensuring appropriate follow-up actions are completed and communicated. Maintain expert-level knowledge of OceanMedallion and the MedallionClass Vacation experience, serving as a subject-matter resource for teammates and guests. Fully embrace and role-model the Service Excellence platform and philosophy, coaching teammates to consistently deliver Princess Service Essentials. Stay current on updates and enhancements to MedallionClass products, tools, and processes, cascading key information to the Guest Services team. Identify and recommend opportunities to improve guest-facing and internal processes, using feedback and data to enhance quality, efficiency, and consistency. Support and deputies for the Guest Services Director as required, ensuring alignment with company Core Values and brand standards in all decisions. Apply strong knowledge of guest service, company products, policies, and procedures to resolve complex or escalated guest concerns. Ensure all duties are carried out in accordance with Princess Core Values, Service Essentials, and all relevant safety, security, and compliance requirements. Exceptional presentation and public-speaking skills, with the confidence to engage and influence large groups of guests and teammates. Strong microphone…