Lead Operations Manager

As our Lead Operations Manager, you will be at the heart of our organisation, providing strategic leadership and operational oversight across our domiciliary care services. You will work closely with senior management, office teams, and care professionals to ensure outstanding service delivery, regulatory compliance, and sustainable growth. This is an opportunity to make a real impact in a role where every decision contributes to improving the lives of older adults and vulnerable people within our community. Key Tasks Leading and supporting Care Managers and office teams Driving operational excellence and service performance Ensuring compliance with CQC regulations and company standards Developing and mentoring future leaders Building strong relationships with clients, families, and healthcare professionals Monitoring KPIs and implementing continuous improvement initiatives Championing a positive culture focused on person-centred care Supporting business growth, recruitment, and retention strategies Ideal Candidate Proven leadership experience within domiciliary care Strong operational and commercial awareness Excellent people management and coaching skills Sound knowledge of CQC regulations and compliance requirements Passion for delivering exceptional care outcomes Ability to lead change, inspire teams, and drive performance Full UK driving license and willingness to travel between services. A valid Category B driving license is a genuine occupational requirement for this role due to the need to travel between remote sites where public transport is unavailable. Willing to complete an Enhanced DBS We are looking for more than a manager. We want a leader who can inspire others, make confident decisions, embrace challenges, and continuously strive for excellence. If you're ready to take the next step in your career and help transform the future of care, we'd love to hear from you. What happens next? Ready to lead with confidence, drive business growth, and inspire high-performing teams? Apply today and become part of an organisation committed to excellence, innovation, and making a meaningful impact within the communities we serve. As soon as you apply, one of our friendly recruitment team will be in touch with you within 24-48 hours We will arrange an interview with you If you’re successful, you can be working with us ASAP Congratulations! You’ll then be part of our fantastic care team here at Home Instead Apply now to start your care journey with us