Lead People Experience & Learning Partner
National Car Parks Ltd · London, United Kingdom · Hybrid
Posted Oct 2, 2026
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Lead People Experience & Learning Partner
About the Role
Are you passionate about developing people, enhancing the colleague experience and building a culture where everyone has the opportunity to thrive?
Here at NCP, we're looking for a Lead People Experience & Learning Partner to lead initiatives that help our colleagues perform, grow and succeed.
This is an exciting opportunity to shape the colleague experience across the employee lifecycle, from onboarding and development through to performance management, engagement and leadership capability.
Working closely with managers and leaders across the business, you'll act as a trusted adviser, providing practical guidance, coaching and support to build high-performing teams and strengthen people management capability.
You'll play a key role in developing our Learning & Development agenda, improving organisational effectiveness and creating a positive, inclusive workplace culture aligned with NCP's values and business objectives.
Key Responsibilities
Learning & Development
Lead the design, delivery and evaluation of learning and development initiatives across the organisation.
Identify capability gaps and develop learning solutions that address current and future business needs.
Manage mandatory training programmes and learning management systems, ensuring colleagues have access to relevant development opportunities.
Support succession planning, talent development and leadership development initiatives.
Promote a culture of continuous learning and professional growth.
People Experience
Lead initiatives to enhance the colleague experience throughout the employee lifecycle.
Review and continuously improve onboarding, induction and probation processes.
Develop initiatives that support colleague engagement, wellbeing, inclusion and retention.
Champion a positive workplace culture that reflects NCP's values.
Identify opportunities to improve the experience of colleagues and managers across the business.
Performance & Talent Management
Support the implementation and continuous improvement of NCP's performance management framework.
Coach managers on goal setting, performance conversations, feedback and development planning.
Support talent reviews and succession planning activities.
Encourage a culture of continuous feedback, accountability and development.
Monitor the effectiveness of performance and development processes, using insights to recommend improvements.
People Partnering
Build strong working relationships with managers and leaders across all business areas.
Provide practical guidance and support on people-related matters affecting engagement, capability and performance.
Coach and support managers to strengthen their people leadership skills and build high-performing teams.
Work collaboratively with the wider People Team to deliver consistent and effective people initiatives.
Engagement & Organisational Development
Lead employee engagement…