Lead Server

Apply Job Type Full-time Description About Us: 16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters. Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law. Position Summary As the Lead Server at Moneygun , you are a role model for the team and an extension of management. You are well-versed in front-of-house operations and set the standard for speed, cleanliness, service, teamwork, and, most importantly, genuine hospitality. You lead by example and build trust and respect with the team through consistency, professionalism, dependability, accountability, and clear communication. Additional responsibilities include but are not limited to: Ensure all steps of service are executed consistently at the highest level Guide guests through the food and beverage menu with knowledge and enthusiasm Take and deliver food and beverage orders accurately and efficiently Maintain cleanliness and organization throughout front-of-house and back-of-house service areas Collaborate with the bar, kitchen, and support teams to ensure smooth and efficient service Train new service team members and support ongoing training and development of existing team members Assist with updating training guidelines and materials alongside management Reinforce service best practices and provide guidance to team members, with a focus on maintaining high standards of service and guest satisfaction Assist with updating opening, closing, and sidework checklists and ensure assigned duties are completed consistently Maintain awareness of the floor plan and guest seating, including the placement and recognition of VIPs, regulars, and returning guests to support the guest experience Assist with floor cuts as needed Work alongside the General Manager to become familiar with scheduling, cash procedures, event planning, and partnership procurement Utilize Toast POS functions, including voids, comps, gratuity, employee discounts, button creation, and 86ing items Maintain familiarity with Google Drive and other systems used for daily operations Assist with end-of-month beverage inventory recording and reporting Engage with guests, assist with quickly resolving concerns, and build relationships that contribute to a strong sense of community Help ensure all guests and team members are treated equally and feel welcomed in the…