Lead ServiceNow Engineer

About Cook Systems For over 30 years, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving. Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry. Summary: We are seeking a highly skilled Lead ServiceNow Software Engineer to join our enterprise IT Service Management (ITSM) team. This role is perfect for a technical leader with extensive ServiceNow experience, capable of driving complex implementations and integrations from business requirements through architecture, development, deployment, and production support. You will collaborate with various stakeholders to deliver scalable and secure ServiceNow solutions across ITSM, ITOM, CMDB, and enterprise workflows. Responsibilities: Lead the analysis, design, architecture, development, implementation, and support of complex ServiceNow solutions. Translate business requirements into scalable, secure, and maintainable technical solutions. Provide hands-on technical leadership across solution architecture, technical design decisions, and development execution. Mentor junior and intermediate developers in various development aspects. Serve as a ServiceNow subject matter expert for platform support and production stability. Collaborate with product owners, business analysts, architects, QA, security, and other stakeholders. Effectively communicate complex technical concepts to both technical and business audiences. Contribute to platform governance, development standards, and continuous improvement initiatives. Support the development of automation and modern technology solutions to enhance operational efficiency. Required Qualifications: Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience. 7+ years of software engineering or enterprise application development experience. 7+ years of experience in designing and implementing scalable ServiceNow solutions. Strong experience with ServiceNow ITSM, ITOM, CMDB, APIs, and integrations. 7+ years of experience with ServiceNow platform architecture and workflows. 5+ years of experience leading ServiceNow development teams or serving as a hands-on technical lead. Demonstrated ability to work independently on complex projects with cross-functional teams. Strong knowledge of Agile/Scrum methodologies, SDLC, and release management. …