Lead ServiceNow Engineer

Location(s) Alpharetta, Georgia, Birmingham, Alabama, Chicago, Illinois, Dallas, Texas, Downers Grove, Illinois, Jacksonville, Florida Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. Position Summary We are seeking an experienced Lead ServiceNow Engineer to provide hands-on engineering, solution design, technical leadership, and advanced support for our enterprise ServiceNow platform. This role serves as a senior technical subject matter expert for ServiceNow and is responsible for designing, developing, integrating, troubleshooting, and continuously improving solutions across the platform. The Lead ServiceNow Engineer works closely with the ServiceNow IT System Owner, business stakeholders, enterprise architecture, infrastructure, security, identity teams, and implementation partners to translate business and technical requirements into scalable and maintainable ServiceNow solutions. The successful candidate will combine deep hands-on ServiceNow expertise with strong solution-design and technical-leadership capabilities. This individual should be comfortable working across applications and enterprise integrations, investigating complex platform issues, designing new capabilities, evaluating technical approaches, and providing technical direction to other administrators, developers, and external partners. The role emphasizes an out-of-the-box first engineering approach, appropriate use of ServiceNow platform capabilities, reduction of unnecessary customization and technical debt, and long-term maintainability of the platform.   Position Responsibilities Serve as a senior technical subject matter expert and engineering resource for the ServiceNow platform. Design, configure, develop, test, deploy, troubleshoot, and support ServiceNow solutions across enterprise use cases. Translate business, functional, security, and integration requirements into scalable ServiceNow technical designs. Provide technical leadership for complex ServiceNow enhancements, integrations, automation, modernization efforts, and platform initiatives. Develop and maintain solutions using capabilities including Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, notifications, Service Catalog, APIs, scheduled processing, and related ServiceNow technologies. Design, implement, troubleshoot, and support integrations between ServiceNow and…