Lead Software Systems Engineer

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Sabre is seeking a talented Lead Software Systems Engineer  to support the Sabre ServiceNow team. This role will lead the design, implementation, and optimization of ServiceNow IT Operations Management capabilities, including Discovery, Service Mapping, Event Management, and CMDB governance, within a complex enterprise environment. Responsibilities: Serve as the technical expert for ServiceNow ITOM capabilities including Discovery, Service Mapping, Event Management, Certificate Management, and CMDB integration. Configure, tune, and troubleshoot ServiceNow Discovery including MID Server configuration, credential management, patterns, probes and sensors, and discovery error resolution. Maintain CMDB integrity through identification and reconciliation rules, data normalization, relationship mapping, and alignment with CMDB governance and ITIL best practices. Discover and manage cloud resources in GCP including cloud-native services, dynamic infrastructure, and integration of cloud assets into the ServiceNow CMDB. Design and implement automation using ServiceNow workflows, Flow Designer, APIs, and integrations with monitoring and infrastructure tools. Perform systems performance analysis and root cause analysis of production incidents, including participation in 24/7 coverage as needed. Complete hands-on development within the ServiceNow platform including but not limited to: client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules. Perform code review of peer development changes to ensure compliance with the Sabre ServiceNow Development standards and vendor’s best practices. Lead upgrade / patch skip remediation ensuring compliance with the Sabre ServiceNow Development standards and vendor’s best practices. Take ownership of high level / complex business requirements and works them to completion. Understand business user stories / requirements to provide the technical design and solution for product enhancements / new features. Deliver product enhancements, new features, and defect fixes on time and error free Provide updated documentation of all product work including but not limited to, design documentation, technical operations / support documentation, and release notes. Support…