Learning Advisor I

Overview Make an Impact with RealPage Looking for a role where your work directly influences business outcomes and customer success? At RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day. Whether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact. What You'll Do The Learning Advisor I leads customer implementations of RealPage’s Learning Management System and provides consultative guidance on learning strategy, content alignment, and product adoption. This role partners with customers to understand operational goals, evaluate readiness, identify adoption risks, and recommend learning approaches that support successful use of RealPage products and services. The Learning Advisor I operates with minimal supervision and is accountable for managing moderately complex to complex customer engagements from intake through implementation completion. This role serves as a subject matter expert for RealPage learning solutions, supports cross-functional issue resolution, and contributes to the refinement of implementation tools, processes, and standards. Responsibilities PRIMARY RESPONSIBILITIES Own the implementation strategy for the organization's largest or highest-risk customer engagements. Drive measurable improvements in implementation efficiency, customer adoption, and customer satisfaction. Present implementation recommendations and adoption strategies to executive customer stakeholders. Mentor Learning Advisors and provide functional leadership across the implementation team. Lead end-to-end customer implementations of the Learning Management System for assigned customer engagements. Serve as a trusted advisor to customers on learning strategy, content alignment, system configuration, and change enablement to support product adoption. Translate customer business needs, operational workflows, and adoption goals into effective system configurations and learning recommendations. Own customer engagement plans, implementation deliverables, documentation, status reporting, and follow-up activities. Identify risks, gaps, patterns, defects, dependencies, or adoption challenges and proactively recommend solutions or mitigation plans. Serve as a subject matter expert on RealPage learning solutions, supported product content, implementation processes, and customer adoption practices. Coordinate with Learning Systems, Product, Services, Support, Content, and other internal teams to resolve complex implementation issues and dependencies. Analyze customer feedback, implementation trends, and engagement outcomes to recommend process improvements. Contribute to refinement of implementation…