Learning & Development Specialist

Hey, mabuhay! 👋 Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point. With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day. Now, we're looking for a L&D Specialist. As a L&D Specialist, you are responsible to design and deliver biker training programs, manage trainers, create learning content, and track training effectiveness and performance. Responsibilities: Drive Full-Lifecycle Education: Design and execute targeted learning interventions tailored to each phase of the biker journey, from day-one onboarding to long-term loyalty and retention programs. Develop Scalable Playbooks: Codify operational best practices into standardized training playbooks that elevate service quality in key zones and support aggressive city rollouts. Produce High-Impact Content: Leverage modern authoring tools (Canva, video editing suites) and generative AI to rapidly produce, iterate, and localize engaging, road-ready multimedia materials. Manage Distributed Training Operations: Coordinate, schedule, and audit the pool of site trainers across onboarding hubs to ensure strict adherence to quality standards and standardized delivery. Lead Dynamic Facilitation: Deliver high-energy training and continuous upskilling sessions directly to biker-partners and internal site trainers. Execute Training Needs Analysis (TNA): Assess on-the-ground performance metrics and operational feedback to identify knowledge gaps and deploy agile, targeted learning solutions. Ensure Cross-Functional Alignment: Partner seamlessly with Operations, Safety, Product, and Compliance teams to synchronize all learning modules with evolving platform updates and regulatory standards. Optimize Program ROI: Track post-training retention, performance, and key learning metrics to continuously refine curricula and maximize the operational impact of L&D initiatives. What you'll need: L&D Expertise: Strong foundation in adult learning principles, instructional design, and building accessible curricula tailored for operational or blue-collar audiences. Content & AI Proficiency: Hands-on experience with design/video authoring tools and AI productivity tools to streamline content generation and localization. Facilitation & Coaching: Command of the room with excellent presentation skills, capable of facilitating both intimate workshops and large-scale training sessions. Project & Stakeholder Management: Proven ability to manage concurrent operational deadlines, coordinate multi-site teams, and collaborate effectively with cross-functional leaders. Agility &…