Learning & Development Specialist

About Respond.io Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale. We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management! Our Culture At respond.io , we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for: Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value! The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast. 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first. Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward! Own It and Support Each Other: We step up, help out, and drive outcomes—together. Be AI-First in Everything You Do: We reach for AI first, not as a fallback. Automate the routine—spend your time on judgment and impact! Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team! Role Description You'll own the full L&D lifecycle: identifying the highest-impact problems, architecting solutions across training, culture and workflow, and maintaining the career frameworks that give people a clear path forward. You'll also help managers grow into stronger leaders, support engagement initiatives, and manage the HRDC grants that fund it all. This is a hands-on individual contributor role for someone who wants more than a checklist — you define the outcome, build the approach, coordinate stakeholders, and see it through to measurable impact. What You Will Be Doing Diagnose and strategise — Identify the org's highest-impact learning and culture problems using data, feedback and observation, and define roadmaps to solve them. Design and deliver learning programs — Architect training, culture and workflow solutions — including leadership development for people managers — and coordinate facilitators and stakeholders to deliver them. Career development frameworks — Maintain career growth-path, competency and progression frameworks with managers and leadership, keeping them relevant and actually used, not just published. Measure impact and iterate — Define success measures for every initiative, evaluate effectiveness, and refine programs based on data and feedback. Employee engagement — Plan and run engagement and team-building initiatives that keep a global, multicultural…