Leasing Specialist

Who We Are Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse. Your Role on the Team As a Leasing Specialist at Invitation Homes, you will play a key role in executing the company’s strategic objectives related to occupancy, revenue growth, and customer satisfaction. You will be responsible for delivering a seamless, high-quality resident experience, from the initial inquiry through the entire lease term, ensuring that each interaction supports the achievement of business goals while fostering resident success and retention.  This position includes but is not limited to the following activities: Maintain awareness of home inventory, including pricing, availability, lease expirations, market trends and competitor properties. Provide timely feedback to management on market conditions, customer sentiment, and factors impacting performance. Facilitate the leasing process by understanding resident needs, negotiating lease terms within management guidelines, and conducting in-person showings. Promote lease enhancements to both new and existing residents. Build and maintain strong customer relationships with prospective, current, and former residents through exceptional service. Collaborate with market leadership to address resident needs, identify trends, and drive operational improvements. Review reports to identify workflow priorities and opportunities for improvement. Manage leads, appointments, and follow-ups in a timely manner, ensuring an effective client pipeline. Conduct property tours, initiate new leases, and use consultative sales techniques to understand and meet prospective residents' needs. Oversee lease negotiations, document signings, property walkthroughs, and ensure proper documentation and move-in funds are secured before move-in. May be required to work some holidays, weekends and/or evenings Your Experience Includes High School Diploma or GED An active Real Estate license is required for this role and your license must be affiliated with Invitation Homes as the designated brokerage Broad residential leasing knowledge Proven experience in customer service  Experience in the property management or maintenance industry is helpful Excellent organizational skills with a high level of attention to detail Strong verbal and written communications skills Effective customer service and conflict resolution skills Technological proficiency including in MS Word, Excel, Outlook and Adobe Ability to be at work on a regular and consistent…