Legal Operations Manager

About The Opportunity Netrix Global is seeking an experienced Legal Operations Manager to lead the end-to-end customer contracting process and oversee the daily operations of the Contract Operations function. This role is responsible for ensuring customer contracts move efficiently through review, approval, execution, and operational handoff while maintaining compliance with established contracting processes and providing visibility throughout the contract lifecycle. The Legal Operations Manager will drive process improvements, optimize CLM and Salesforce workflows. This position operates as part of the Legal Department and partners closely with Sales, Finance, Service Delivery, Security, and Customer Success. The ideal candidate combines strong contract management experience with a process improvement mindset and the ability to build scalable, efficient contracting operations. How You Will Make An Impact Contract Lifecycle Management Own the end-to-end lifecycle for customer contracts, including SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and related commercial documents. Oversee contract intake, review, approvals, redline coordination, execution, retention, and archival. Ensure contractual documentation is complete, properly approved, and consistent with established contracting standards and processes. Coordinate effective handoff of executed contracts to downstream business teams. Contract Operations & Process Improvement Reviewing Statements of Work and related commercial documentation for completeness, consistency, operational readiness, and compliance with approved contracting standards prior to execution. Continuously evaluate and improve contracting workflows and partner with Legal, Sales, Service Delivery and other stakeholders to recommend and implement process improvements. Identify process bottlenecks and implement scalable solutions that improve efficiency, visibility, and cycle times. Drive automation initiatives that reduce manual effort and improve stakeholder experience. Establish and maintain service-level expectations and operational controls. Establish priorities, workload management practices, and performance expectations. Promote a culture of accountability, continuous improvement, and customer service. Governance & Cross-Functional Partnership Serve as the primary liaison between business stakeholders and Legal, coordinating contract reviews, issue identification, risk escalation, and resolution of contractual matters. Review and coordinate negotiation of customer MSAs, SOWs, amendments, and other commercial agreements, including identification and escalation of contractual, operational, and commercial risks in accordance with established approval processes and contracting guidelines. Support approval matrices, playbooks, templates, and contracting standards. Serve as a primary point of contact for contract process guidance and issue…