Leisure Sales Manager

Overview The Leisure Sales Manager (OnSite) is responsible for developing and maintaining relationships with travel advisors, agency owners, consortia program managers and influencers. They will assist in defining and managing the strategic direction and tactical implementation of leisure room sales for 582 guest rooms, suites, casitas, villas and bungalows. Primary market segments of focus include Retail, Consortia, Wholesale/FIT and various discount channels to include online travel agencies, private auction sites and other emerging online sales outlets. They will be based on property and be able to greet clients, VIPs, conduct property tours and handle all aspects of the guest stay. Extensive travel and entertainment will be required. Responsibilities Develop and maintain positive relationships with travel advisors, agency owners, consortia program managers and influencers. Identify opportunities to grow business and expand market share or RevPar Index growth. Must be available to travel 1 – 2 time per month, or as required by business demands both on a domestic and international basis. Must be able to give presentations to large groups in-person and virtually. Attend industry networking events. Must have strong organizational skills to plan sales missions, client events, and FAM trips Draft newsletters, e-blasts as well as organize direct mail and other marketing pieces. Conduct property tours and exhibit property knowledge. Must be able to respond to all email inquiries and calls, draft comprehensive proposals, and customize client itineraries within a timely manner. Must conduct follow-up emails or calls in a timely manner. Must have understanding of in-house reporting to track travel agent and wholesale booking activity. Make outbound solicitation calls and track sales activities. Work with other departments to ensure hosted clients and industry guests receive exceptional experiences. Must have current knowledge of competitive set and product knowledge of surrounding area and activities, and destinations throughout North America. Additional Duties & Responsibilities: Forward all potential resort sales leads to relevant departments such as Group and Catering leads. Maintain logs for arrivals and sites. Maintain leisure database. Attend meetings as a representative of the Leisure Sales department. Develop both short and long terms goals relating to interpersonal development and departmental improvement. Train, coach, and develop leisure coordinators. Provide timely guest feedback to revenue leaders and operations. Receive and handle guest complaints and ensure corrective action is taken. Interface with Accounting as needed on billing and commission issues. Interface with other departments such as Front Desk, Concierge, and Housekeeping to ensure guest needs are being met. Answer incoming calls in less than three rings in a professional demeanor following resort quality standards,…