Lender Relationship Manager (Credit)

Role Overview As a Lender Relationships Manager (Credit), you will own lender engagement and case progression once a loan application has been logged in. While our operations team handles the login process, you will work directly with lender relationship managers, partnership teams, and credit decision-makers to secure sanctions and drive disbursals. This is not a loan-processing role. It requires someone who can understand a lender's credit concerns, build a credible case for reconsideration, negotiate justified deviations, and take ownership of moving transactions forward. Key Responsibilities ● Drive sanctions and disbursals: Own post-login case progression across lenders, proactively follow up with relevant stakeholders, resolve bottlenecks, and keep cases moving towards closure. ● Lead credit discussions and reconsiderations: Review rejected or stalled applications, understand the underlying credit concerns, and present supporting information and risk mitigants to seek reconsideration - not simply resubmit the same file. ● Negotiate deviations and loan terms: Work with lender credit teams to secure justified policy deviations through the appropriate approvals. Negotiate competitive interest rates, suitable ticket sizes, and longer tenures based on the the borrower profile. ● Own lender relationships across levels: Build and manage relationships with lender relationship managers, partnership teams, regional and zonal teams, and credit heads. Identify and engage the right decision-makers to resolve case-specific issues. ● Apply lender-policy knowledge: Maintain a strong understanding of each lender's eligibility criteria, credit policies, negative lists, and serviceable pincodes. Use this knowledge to assess lender fit and identify potential approval challenges. ● Coordinate internal resolution: Work closely with sales and operations teams to address lender queries, obtain supporting information, and resolve requirements that could delay sanction or disbursal. ● Maintain accurate case tracking: Keep every live case updated with its current status, pending requirements, next steps, and expected timelines. Flag delays and risks proactively and communicate outcomes transparently. Required Experience and Skills ● 4-8 years of relevant experience in business loans or unsecured business loans within an NBFC or fintech. ● Experience in credit management, lender or bank relations, or credit/backend leadership, with direct exposure to lender credit teams. ● Demonstrated experience in converting logged-in applications into sanctions and disbursals. ● A track record of securing reconsideration of rejected cases through substantive credit discussions and supporting evidence. ● Strong knowledge of lender policies, negative lists, pincode eligibility, credit assessment criteria, and deviation requirements. ● The ability to assess borrower profiles, explain credit strengths and risks, and present…