Live Operations Analyst (ETL & SQL)

About Reveleer Reveleer delivers a unified platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations navigating the complexity of value-based care. Trusted by 80+ customer organizations nationwide, the platform integrates data, analytics, and intelligent workflow automation into one governed system designed to support traceable documentation across diagnoses, quality measures, and submissions. With regulatory expertise and transparent, human-in-the-loop AI at its core, Reveleer supports organizations working to advance care quality, strengthen documentation integrity, and sustain the operational readiness needed to navigate audits with confidence. Position Summary The Live Operations Analyst is the Tier 1-2 production-operations role responsible for monitoring, first-pass diagnosis, submissions analysis and member management troubleshooting, approved recovery execution, validation, documentation, and clean escalation of CDM-managed production data workflows. The Analyst provides overnight delivery coverage and morning triage and operates within documented runbooks, controls, and escalation procedures. The role requires practical operational experience with Flatfile and MuleSoft, working knowledge of AWS/S3 and secure file transfer, basic-to-intermediate SQL, disciplined ticket and runbook practices, and the judgment to recognize when an issue is outside approved procedures. The Analyst is expected to execute repeatable production work accurately rather than improvise unapproved fixes. Key Responsibilities Tier 1-2 Production Operations Monitor scheduled production workflows, delivery windows, file movement, processing status, and operational alerts. Perform first-pass diagnosis of failed, delayed, or incomplete workflows, including submissions analysis and member management troubleshooting, using approved tools, logs, dashboards, and runbooks. Execute approved rerun, reprocess, recovery, configuration, and validation procedures. Validate successful completion after recovery and document actions and outcomes. Escalate promptly and cleanly to the Lead Live Operations Engineer when an issue is outside the runbook, exceeds authority, or requires Tier 3 intervention. Flatfile & MuleSoft Operations Operate and monitor Flatfile production workflows, including ingestion status, validation outcomes, configuration checks, and approved recovery procedures. Operate and monitor MuleSoft production integrations and flows, including status checks, first-pass diagnosis, approved reruns/recovery, and evidence collection for escalation. Maintain accurate runbook and ticket documentation for Flatfile and MuleSoft operational events. Data Delivery & Access Operations Support folder configuration, secure file transfer, S3/sFTP delivery, delivery-status diagnosis, login/access provisioning, and related production tasks. Perform approved document/PDF…