Veterinary Client Care Specialist - Calgary, AB

Who we are Willow Park Animal Clinic is Hiring a Veterinary Client Care Specialist! Position Details Role: Veterinary Client Care Specialist Status: Full-time Compensation: Competitive and based on experience and skills Schedule: Tuesday, Wednesday, and Friday from 8:00 am–5:30 pm; Thursday from 8:00 am–6:00 pm; rotating Saturdays after training from 9:00 am–2:00 pm Benefits Highlights Financial Rewards that Grow with You: Competitive compensation based on experience and skills, tuition support, employee referral bonuses, and quarterly team rewards Wellness & Peace of Mind: Extended health, dental, and vision coverage; life and disability insurance; paid sick time and Paid Time Off; and valuable employee pet-care discounts Professional Growth & Recognition: Continuing education allowance, uniform allowance, ongoing training, and learning opportunities Lifestyle Perks You’ll Appreciate: Ten paid holidays, an Employee Assistance Program, a consistent schedule, and a workplace that takes work-life balance seriously Are you compassionate, organized, and passionate about creating exceptional experiences for pets and the people who love them? Willow Park Animal Clinic would love to meet you! Willow Park Animal Clinic is looking for a Veterinary Client Care Specialist to join our fantastic team. As an established and well-managed practice, we’re proud to provide a supportive workplace where team members are valued, respected, and given the tools they need to succeed. We know maintaining a healthy work-life balance can be challenging in veterinary medicine, but we believe it shouldn’t be impossible. That’s why we take personal well-being seriously and offer a consistent schedule designed to help create a sustainable, rewarding career. Why You’ll Love It Here A consistent full-time schedule that supports work-life balance An established, well-managed veterinary practice A supportive workplace where team members are valued and respected Ongoing training and learning opportunities Continuing education support Quarterly Team Rewards Bonus Program Ten paid holidays Employee pet-care discounts and pet food savings A collaborative team focused on exceptional patient and client experiences What You’ll Do Greet clients and patients in a friendly, professional, and compassionate manner Answer and direct incoming phone calls, emails, and text communications Schedule, confirm, and manage appointments efficiently Check patients in and out for appointments and surgical procedures Maintain accurate client and patient records within the practice management system Process payments and discuss invoices, treatment estimates, and payment options with clients Communicate appointment reminders, follow-up instructions, and hospital updates Coordinate communication between veterinarians, technicians, and pet owners Assist clients with prescription refill requests and food orders Manage incoming and outgoing…