Maltese speaking Customer Service Representative

Position: Customer Service Representative (Maltese) Location: Athens, Greece Work model: Hybride/Remote Employment type: Full-time Remuneration: Base salary 1,350 EUR per month (x14 salaries) +Performance bonus of up to 10% Private life & health insurance including dental and eye care Health insurance effective after 3 months for local hires and from Day 1 for relocated candidates Free access to the corporate gym Fixed working hours option for mothers with children up to 2 years old Daily net Mastercard allowance: €3 net per working day during the first 12 months. DUTIES AND RESPONSIBILITIES: Handle incoming customer calls, chats, emails and messages professionally Identify customer needs and provide appropriate solutions Provide accurate information using internal tools and systems Maintain high customer satisfaction through effective communication Build and maintain positive customer relationships Meet individual and team performance KPIs and quality standards Record and update customer interactions in CRM systems Follow internal procedures, guidelines and service policies. REQUIREMENTS: Native or near-native Maltese speaker Good command of English (written and spoken) Strong communication and active listening skills Customer service mindset and interpersonal skills Basic MS Office knowledge Ability to multitask and work in a structured environment Ability to work fixed shifts (Mon–Fri, 10:00–18:00) Previous experience in customer service or contact centre roles Experience using CRM or ticketing systems Experience in international or multilingual support environments. BENEFITS: Competitive salary package & monthly performance bonus Daily meal voucher Private health insurance including dental and optical care Relocation support