Management Associate

Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you’ll have the opportunity to impact the future of real estate by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You’ll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about URW and looking to learn and grow, then we look forward to reviewing your application! We are currently looking for our: Management Associate (On-site at Century City Mall) What we offer The Management Associate (MA) is an entry level management role that supports driving operational success in the retail environment, assisting with onsite operational and marketing management of the shopping center. This role contributes to the total asset value creation working in partnership with the General Manager (GM) and other internal teams. Scope Support delivery of day-to-day operational excellence in accordance with established metrics and standards, including vendor management, reporting, and project management. Collaborate across center and corporate departments and properties when needed, bringing an adaptable and solutions-oriented mindset. Serve as a consistent point of contact for retailers, managing day-to-day inquiries and needs. Maintain operational resources such as the Retail Handbook and ensure accurate information is available through URWConnect or other communication tools. Assist with onboarding of new retailers, including coordination of required forms, policies, and orientation materials. Monitor, report, and respond to guest experience challenges and opportunities. Lead or support the delivery of guest-facing initiatives and retail service programs that uphold brand and customer service standards. Conduct regular property walks to assess presentation and align with Westfield STYLE Standards. Partner with the Marketing and Operations teams to provide logistical support for marketing events, brand activations, and community-based programs. Become the voice of the shopper while also delivering insights and trends related to the trade-area including other complimentary and competitive influences that potentially have future strategic consideration for the center’s vision. Maintain relationships with community stakeholders and support initiatives that promote the shopping center’s role as a community hub. Assist with implementation of outreach and engagement programs including charity partnerships, local business initiatives, and cultural events. Contribute to broader company initiatives by participating in special projects, pilots, or task forces, as identified by center or…