Management Trainee – CX Operations & Strategy

Management Trainee – CX Operations & Strategy Kapture CX | Bengaluru What are we looking for? At Kapture CX, we are looking for a Management Trainee (MT) to support the CX Operations & Strategy team across operational programmes, reporting, adoption initiatives, documentation and cross-functional coordination. This internship will provide exposure to how a SaaS and AI-powered CX organisation operates, while giving you hands-on experience in data handling, programme management, process improvement, AI tools and operational execution . What you'll work on Support ongoing CX Operations and Strategy initiatives, including adoption programmes, new initiatives and process improvement activities. Maintain trackers for team engagement, programme participation, adoption and operational activities, and help prepare regular updates. Support feature rollouts and adoption initiatives by coordinating with relevant teams, tracking progress and monitoring metrics such as WAU. Assist in preparing reports, dashboards, Excel trackers and structured summaries based on project requirements. Help create internal communications, programme decks, stakeholder updates and client-facing guides. Support documentation of processes, programmes and operational activities. Assist with coordinating across CX, Product, Technology and other teams on programme milestones, rollout activities and follow-ups. Support the team in identifying operational gaps, recurring issues and opportunities to streamline processes. Assist with basic analysis of operational data to identify trends and prepare meaningful summaries. Gain hands-on exposure to AI tools and prompt engineering and support their use in relevant operational and documentation tasks. What we're looking for Essential Strong written and verbal communication skills, with the ability to create clear and structured content. Structured thinking and an ability to break down tasks and problems logically. Comfortable working with Excel/Google Sheets and trackers. Good attention to detail, particularly with numbers, names and information. Proactive approach to following up on assigned tasks and closing loops. Willingness to learn and work across different CX Operations and Strategy initiatives. Exposure to AI tools and prompt engineering. Good to have Familiarity with Google Workspace. Basic Excel skills and experience working with trackers or reports. Exposure to B2B SaaS, Customer Experience or client-facing environments. Interest in operations, programme management, analytics or process improvement. Basic coding or automation knowledge. What you'll learn During the internship, you will gain exposure to: CX Operations and SaaS business processes Reporting, dashboards and operational metrics Programme and adoption management Cross-functional coordination Process improvement and operational efficiency AI tools and prompt engineering Business documentation…