Management Trainee – CX (Project Management)

Management Trainee – Customer Experience Who are we? Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia. What is this role all about? This is your entry into the world of Customer Experience + SaaS . You’ll work closely with customers and internal teams to understand issues, provide timely support, and help deliver a smooth customer experience on Kapture’s platform. As a Management Trainee – Customer Experience, you’ll get hands-on exposure to enterprise customers, SaaS products, troubleshooting, and day-to-day customer operations while building a strong foundation in customer experience and technology. Sounds interesting? Here’s a more detailed description of what you will do in this role: You will interact with customers to understand their queries, issues, and requirements You will assist customers with troubleshooting and resolving product or platform-related issues You will participate in understand problem statements across multiple industries, define project scope and deliverables You will coordinate with internal teams such as Product, Technology, and Support to drive issues toward resolution You will maintain clear and accurate records of customer interactions, issues, and resolutions You will participate in customer calls, product discussions, and training sessions as required You will follow up on open issues, Projects and ensure timely communication with customers You will continuously learn about Kapture’s products, features, and customer workflows This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel collaboration and customer-centricity. The role operates in the afternoon shift from 12:00 PM to 10:00 PM shift What does success look like in this role? You’re able to communicate confidently with customers, understand their concerns, resolve issues effectively, and coordinate with internal teams to ensure a smooth customer experience. You build strong product knowledge, take ownership of customer issues, and consistently follow through until resolution. What would make you a good fit for this role? Here are the basic requirements: You have a graduate degree in any relevant discipline You have strong verbal and written…