Manager, Application Support & Service Operations (2027 Start)

The Company Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.  Why This Role Matters Christie's is seeking an experienced and highly collaborative Manager, Application Support & Service Operations to lead global Application Support, wider service operations, vendor governance and Christie's Technology Group (CTG) financial operations.  Approximately half of the role is focused on the effective day-to-day operation of Application Support services, including incidents and requests, application health, vendor delivery, release readiness, stakeholder communication, service reporting and continual improvement. The remaining remit supports the VP, Global Head of ITSM & Application Support across Major Incident, Problem, Change, Knowledge, Service Request and Service Level Management, ServiceNow governance, vendor governance, annual CTG budgeting, monthly invoice processing, operational controls and cross-team improvement. The successful candidate will act as a trusted operational delegate, providing leadership continuity, driving accountability and translating strategy into measurable outcomes. This is a leadership-focused role rather than a primarily hands-on engineering position. How You'll Make an Impact Application Support Operations  Provide day-to-day leadership and oversight for global Application Support across a complex portfolio of business-critical applications.  Coordinate internal application and product teams, infrastructure, security, service-management functions and external support providers.  Maintain visibility of incidents, requests, problems, changes, releases, risks, escalations and operational dependencies.  Act as a senior escalation point for critical application issues and provide delegated operational coverage when required.  Maintain an accurate view of application service health, support coverage, critical dependencies and operational risk.  Ensure support arrangements remain appropriate for global sales, releases, peak periods and other business-critical events.  Incident, Major Incident and Escalation Management  Participate in or lead Major Incident bridges, engaging technical owners, vendors and business stakeholders at the appropriate time.  Ensure records contain accurate business impact, technical findings, decisions, actions, resolution details and closure evidence.  Ensure lessons from major incidents…