Manager, BTB Key Accounts

Description THE COMPANY   FUNKO OVERVIEW Founded in Everett (US), Funko is the global purveyor of pop culture consumer products, most well-known for its collectible Pop! Vinyl figures. With over 1,000 licenses, Funko has the largest portfolio of categories and items in the pop culture business. Funko’s inimitable designs span: vinyl figures, apparel, plush toys, board and card games, keychains and more. Funko also owns brands including the innovative Snapsies™ toy, the Japanese inspired Paka Paka, Wetmore Forest and more. With a world-renowned in-house production and creative team, the Funko brand will only grow from here!   MANAGER, BTB KEY ACCOUNTS   ROLE PURPOSE The Manager, BTB Key Accounts is responsible for managing the Key Account Coordinators Team (KAC) who handle Strategic Tier 1 customer portfolios and operational transactions in partnership with designated members of the sales team; including the processes and systems related to servicing specific retail accounts and support of sales staff. The role manages the delivery of administrative and operational assistance designed to ensure organizational goals and metrics are achieved and the companies top 60 accounts are given the appropriate service. This position will be to manage a team, enabling them to deliver against key KPIs as designated by the Snr Director of Sales Operations.   WHAT YOU’LL DO: Improve Key customer account service and satisfaction levels amongst our Key strategic partnership accounts. Create process/best practices for the KAC team and other associated and inter-dependent departments People management responsibilities to include identification and fostering of individual team member growth plans through ongoing coaching. Provide team members with the appropriate training, tools, direction and motivation to enable their success Interacts with internal product development and logistics teams to ensure smooth execution of sales orders for Key customer accounts Works directly with sales representatives and key retail partners to ensure sales and customer service objectives are met Understands and manages key account routing and labelling requirement, customer organization Create Ad-hoc reporting as requested by customers and SVP & RGM - EMEA Determines service requirements by maintaining contact with customers; understanding operational requirements; benchmarking best practices; analysing information and applications Improves quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes Establish customer escalation plans to ensure issues are effectively communicated and identify areas of system and/or training improvement is required   Develop measurable quarterly KPI’s for team members. Maintain a monthly review schedule with direct reports and department team leads Hold team responsibility for achieving quarterly goals and KPI’s …