Manager, Business Development

About Us At Leap, we’re on a mission to transform the home improvement industry - and we want you to be part of that journey. We’re proud to be recognized on the Inc. 5000 and Inc. Regionals lists for 5+ consecutive years, reflecting sustained growth driven by innovation, strong execution, and an incredible team. We build technology that helps contractors work smarter, scale faster, and deliver better experiences to their customers. When you join Leap, you’ll work alongside curious minds, bold innovators, and thoughtful risk-takers who care deeply about doing great work - and doing it together. Our culture is transparent, supportive, and grounded in approachable leadership. We actively listen to our employees through semi-annual engagement surveys, maintain a strong eNPS score, and consistently act on feedback to improve what’s working and where we can do better. We believe great work happens when people are supported outside of work, which is why we offer comprehensive benefits and wellness resources for you and your family. Take the Leap today and help shape what’s next. THE OPPORTUNITY As Manager, Business Development, you'll lead the day-to-day coaching, performance, and development of Leap's BDR team. You'll drive excellence across inbound and outbound motions, keeping pipeline creation consistent, lead response times fast, and meeting quality high. You'll execute against the sales strategy already in place, sharpen the team's workflows, and grow BDRs into strong sales professionals, all while partnering closely with Sales Leadership, Marketing, and RevOps to keep everyone aligned. This role reports directly to the VP of Sales. RESPONSIBILITIES • Lead and manage the day-to-day performance of the BDR team across inbound and outbound sales efforts, driving consistent achievement of individual and team pipeline and quota goals. • Provide active, hands-on leadership during required onsite days, maintaining regular visibility and accessibility to the team and providing real-time coaching, direction, and support throughout the workday. • Coach, train, and develop BDRs through ongoing observation, call coaching, real-time feedback, regular 1:1s, performance reviews, skills training, and individualized development plans. • Monitor daily activity, lead response times, conversion rates, meeting quality, and pipeline contribution to identify trends, address performance gaps, and improve results. • Oversee inbound lead management and outbound prospecting activities, including phone, email, and multi-channel outreach, ensuring timely and effective execution. • Establish and maintain a high-accountability sales environment, reinforcing performance expectations, sales processes, playbooks, messaging, and standards of execution. • Maintain consistent management availability and appropriate team coverage during established business hours, promptly addressing BDR questions, coaching needs, performance concerns, and escalations. • Lead team meetings,…