Manager – Business Intelligence (FTC)

Company Overview Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop every day for their connectivity needs. Visit www.superloop.com to learn more. Business Unit Overview Our Operations unit is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale. Role Purpose We seek a highly analytical and detail-oriented Business Intelligence Manager to lead the MIS Analysts team in the consumer team, on a one-year fixed-term contract. As a Business Intelligence Manager, you will lead the MIS Analysts team to collect, analyse, and interpret data related to the contact centre operations to provide actionable insights to support data-driven decision-making processes. Key Responsibilities Lead the Contact Centre MIS Analytics team. Lead the development of data bases and dashboards to ensure timely and accurate decision making. Analyse data to identify trends, patterns, and opportunities for improvement. Evaluate the effectiveness of automation processes and recommend enhancements. Provide historical data to forecast call volumes and staffing requirements, assisting in workforce planning and resource allocation. Prepare clear, concise, and visually compelling presentations for management reviews. Qualifications and Experience Bachelor's degree in Statistics, IT, Business Analytics or a related field. MBA in a similar discipline would be an advantage. Proven experience in SQL or Python. Proficient in Excel. Strong numerical and analytical skills with experience in handling large data sets and providing business insights. 7-10 years of relevant work experience in a similar role. Strong leadership skills. Excellent communication skills & fluency in English. Excellent presentation skills. Familiarity with contact centre technologies and metrics would be an added advantage. On Offer Quarterly Superstar Awards – recognition for those who go above and beyond. Milestone Gifts & Birthday Cake. Referral Bonus – get rewarded for bringing great talent into the…