Manager, Client Accounts

DLA Piper is, at its core, bold, exceptional, collaborative and supportive.  Our people are the backbone, heart and soul of our firm.  Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career.  Let’s see what we can achieve. Together. Summary The Manager, Client Accounts, working in collaboration with and in support of the firm’s strategic initiatives, will be responsible for ensuring the exceptional delivery of Billing support to senior management, lawyers, and firm clients. This position will provide thought leadership in the development and implementation of best practices in Billing processes, ensuring alignment with the firm’s strategic goals.   Location This position can sit in any of our US offices and offers a hybrid work schedule.   Responsibilities    Partners with stakeholders to understand business needs, implement best practices for Global Billing and Reporting, and drive results through innovation and thought leadership. Leads Client Account Analysts, ensuring alignment with firm billing practices, policies, and procedures while providing daily supervision, support, and guidance. Oversees monthly billing close and open processes, provides issue-resolution guidance, and escalates delays or concerns to senior leadership. Ensures assignments are completed timely and meet internal and external client expectations. Meets regularly with direct reports to provide coaching, training, development feedback, performance reviews, and annual review discussions. Provides training to promote consistent application of global billing and reporting processes and policies across the department. Onboards new team members and provides guidance on global billing and reporting processes, procedures, and required training. Serves as an escalation point for clients, attorneys, and business professionals; researches and resolves issues, including account analysis, to support timely resolution. Escalates unresolved global billing or reporting issues to senior management to support timely resolution. Tracks team metrics, analyzes service-level trends, and implements solutions to maintain exceptional client service. Creates, maintains, and validates complex monthly reporting; identifies additional reporting needs to strengthen client support. Supports project management initiatives and leads projects through planning, development, and execution. Meets regularly with assigned team members, prepares agendas, and tracks key discussion items. Tracks and resolves daily tickets assigned to Analysts in the Reports, Time Inquiries, and US Global Billing ServiceNow queues. Performs other duties as assigned.   Desired Skills Strong communication and interpersonal skills required to interact with business professionals and timekeepers. Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may…