Manager, Concierge Security

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the  Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60  lists, and we recently took home the  2024 CRN Products of the Year  award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.  Our mission is simple: End Cyber Risk. We’re looking for a Manager, Concierge Security to be part of making this happen.   As a Manager, Concierge Security you will: Responsible for hiring, training, and leading large disperse teams of Concierge Engineers Define internal processes and ensure they integrate across the broader organization Implement the vision and mission set by executive leadership into the highest quality, scalable and consistent customer experience Collaborate across teams to deliver new security technology approaches and implementation of security solutions with a constant focus on automation Develop and report performance metrics that demonstrate business impact, operational efficiency, and risk reduction Work with Customer Success, R&D and Sales Operations to ensure the operations center has the proper tools and process to ensure the proper delivery of security services Drive requirements for innovation across our security stack to bring all our security relevant data together to allow for full situational awareness We are looking for someone who has most of the following skills: Knowledgeable of technological trends and developments in the area of information security and risk management Extensive expertise in many areas of security including governance, risk and compliance and a thorough understanding of cybersecurity frameworks, regulatory compliance requirements and data privacy initiatives Ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences Experience leading a team responsible for threat hunting, identifying control gaps, and managing multiple high priority in-flight incidents simultaneously Must be able to articulate information in presentation format in front of internal and external customers Deep technology experience across corporate and product technology environments and Cloud, including AWS and Azure Demonstrated success in delivering analysis and technology via a creative approach with the mindset of an adversary Bachelor’s degree in Information Systems, Computer Science or rela…