Manager, Customer Support - 26384

Description Why YOU want this position At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy. The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds. Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow. The Application Support Manager leads a frontline customer support team responsible for delivering exceptional customer support and driving customer success across Enverus oil and gas software solutions. This role develops talent, improves operational performance, partners with cross-functional teams, and advocates for customers to ensure a world-class support experience. Essential Functions / Responsibilities Lead, coach, and develop a global support team through mentoring, performance management, and career development. Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics. Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making. Partner with Product, Engineering, and business stakeholders to improve customer outcomes, processes, and product capabilities. Serve as an escalation point for complex customer issues and ensure timely resolution. Develop and maintain support processes, documentation, and best practices. Participate in strategic planning, budgeting, forecasting, and organizational initiatives. Represent the Support organization in cross-functional meetings and communicate key updates to the team. Ensure compliance with company policies, security standards, and data privacy requirements. Maintain product expertise and support high-priority customer issues as needed. Role Competencies and Skills Leadership, coaching, and talent development. Customer focus and service excellence. Data-driven decision making and analytical thinking. Problem solving and sound judgment. Strategic planning…