Manager, Health Center

It's rewarding to be on a team of people that truly believe in making an impact!  We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. Job Summary The Health Center Manager leads daily operations of a clinic, ensuring efficient, high-quality, and patient-centered care. This role oversees clinical, administrative, and financial functions to support organizational goals and optimize patient experience. The Manager is responsible for team leadership, regulatory compliance, operational excellence, and the alignment of clinic performance with value-based care (VBC) metrics and strategic objectives. Essential Duties & Responsibilities Clinical & Operational Oversight Ensure smooth daily clinical operations, optimizing provider schedules and patient flow. Monitor visit types (e.g., AWV, TOC, chronic care) and coordinate team huddles to close care gaps. Supervise EMR workflows, encounter closures, and documentation accuracy. Oversee safety standards (OSHA, HIPAA, CLIA) and ensure readiness for emergencies and drills. Administrative & Financial Management Reconcile daily collections (cash, card, copays), close billing days, and manage petty cash. Oversee clinic expenses in Oracle and ensure financial protocols are followed. Audit scheduling, coverage, interpreter/transportation needs, and room availability. Lead end-of-day reviews and escalate critical issues to leadership. Compliance, Safety & Quality  Lead regulatory compliance efforts, including HIPAA, OSHA, infection control, and vaccine storage.  Monitor quality dashboards (e.g., no-show rates, vaccination tracking, HEDIS metrics).  Lead incident reporting and corrective actions.  Serve as site leader for emergency response protocols. Patient Experience & Retention  Ensure seamless check-in/out and front desk operations.  Resolve complaints efficiently and maintain high satisfaction scores (e.g., Google Reviews).  Oversee new patient onboarding, portal use, and patient education.  Support non-compliance and disenrollment workflows. Value-Based Care & Strategic Initiatives  Analyze performance trends and implement strategies to meet VBC contract goals.  Collaborate with care teams and regional leaders to optimize clinical and financial outcomes.  Participate in quality improvement workgroups and advocate for operational tools and resources. Community Engagement & Growth  Partner with Growth team for clinic tours and onboarding of new patients.  Support patient retention efforts and high-touch engagement strategies.  Address Social Determinants of Health (SDoH) by coordinating with care managers and community resources. Performance  Metrics HEDIS, STAR, and CAHPS scores  Risk Adjustment / RAF accuracy  Patient satisfaction and retention  Visit capacity and no-show rates  Hospital and ED utilization reduction  Clinical documentation and care plan completion Additional…