Manager in Training - Operations

Are you E.P.I.C?! Do you display E mpathy, P assion, I ntegrity, and C ommitment? If YES, join us at HSS where we are passionate about healthcare and provide seamless services to our clients and colleagues. About the Position: The Manager in Training – Operations is a structured development opportunity for high-potential, early-career professionals who are interested in building a career in healthcare operations and future leadership. Through a rotational training schedule, you will gain hands-on experience across the essential functions of a durable medical equipment (DME) organization. You will learn how HSS delivers a seamless experience for patients, referral sources, and internal teams—from the moment an order is received through equipment delivery, clinical support, billing readiness, and ongoing service. This role is ideal for a motivated, organized, and service-minded professional who is eager to learn the business from the ground up, contribute to meaningful projects, and develop the operational knowledge and leadership skills needed to grow into a future management role. Rotational Operations Development Participate in a structured rotational training program designed to build a broad understanding of HSS operations and the DME industry. Train across core business functions, including customer service, intake and order processing, insurance verification, logistics, warehouse operations, delivery coordination, equipment maintenance, clinical support, and project management. Learn the full patient and order lifecycle, including order intake, documentation requirements, coordination with referral sources, equipment fulfillment, delivery, setup, patient education, and follow-up service. Observe and progressively support department workflows, standard operating procedures, quality standards, and key performance indicators. Build an understanding of the regulations, documentation standards, privacy expectations, and compliance requirements that support safe and effective DME operations. Customer Service and Care Coordination Support customer service activities by responding professionally to patient, caregiver, referral source, and internal team inquiries. Learn how to assess customer needs, resolve routine concerns, document interactions accurately, and escalate complex issues appropriately. Develop an understanding of how exceptional service, timely communication, and cross-functional collaboration impact the patient experience. Assist with order status updates, scheduling coordination, issue resolution, and communication between operational teams. Logistics and Fulfillment Gain hands-on exposure to warehouse, inventory, equipment preparation, delivery, and pickup processes. Learn how products and equipment are received, organized, tracked, cleaned, inspected, repaired, staged, and prepared for patient use. Support logistics coordination, including delivery route planning, scheduling, equipment…