Manager, Network Operations

Reference Number : 1453  Status : Permanent - Full-time   Annual Salary / Hourly Rate : $96,130 - $120,162 Number of positions to be filled : 1  Application Deadline : 10/10/2026 Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.  Why VIA Rail? We’re proud to offer a workplace that reflects the diversity and inclusivity of Canadian society. At VIA Rail, you’ll enjoy: Competitive Compensation & Benefits Excellent Pension Plan & Bonus Program Generous Vacation, Parental, and Personal Leave Hybrid Work Options (role-dependent) Unlimited Access to Telemedicine Services Comprehensive Health & Wellness Coverage Train Travel Privileges for You and Your Family Career Development & Training Opportunities Commitment to Equity, Diversity & Inclusion Participation in Social Initiatives & Employee Resource Groups POSITION Reporting to the Senior Manager, Network Operations, the Manager is responsible for all day-to-day management of personnel and activities in the Operations Control Center (OCC). In addition, the Manager’s main role is to ensure that procedures are carried out effectively, that the work performed meets a high level of quality and, that all processes are documented rigorously. RESPONSIBILITIES Maintain a high employee engagement under his responsibility in delivering daily coaching and recognition, training, setting weekly and yearly objectives, reviewing staffing and schedules, recruiting and all other Human Resources related aspects; Manages activities related to train operations including adherence to the operating plan and address exceptions such as delays, missed connections and service disruptions promptly minimizing adverse impact on stakeholders and Customers; Ensure compliance with and accuracy of the information entered into the various systems; Ensure documents included in the documentation center database (SharePoint) are pertinent, updated regularly and distributed to his respective teams; Manages activities related to emergency preparedness and business continuity, testing of emergency measures organization and maintenance and testing of critical systems. WHAT WE ARE LOOKING FOR REQUIREMENTS Possess a College diploma in a related field or combination of equivalent training and pertinent experience; Possess (5) years of railway experience and management experience in similar business environment such as Transportation, Maintenance or Customer Experience. COMPETENCIES Must be bilingual (English & French)  Possess an excellent organizational and planning abilities; Capable of building harmonious relationships with internal and external partners; Is…