Manager, Operations & Implementation

About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.  WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . 3817 - Manager, Operations & Implementation - Global Role Summary and Impact The Ops & Support Manager is tasked with supporting implementation and enablement driving adoption, capability uplift and sustained value from the platforms, products and ways of working owned by Global Business Systems. The role bridges product, technology and end users, making sure solutions are not only delivered but successfully embedded, understood and used at scale. It contributes to the enablement strategy, covering training, communications, rollout planning, champion networks and the ongoing support model, and it owns the day-to-day operational health of the platforms that strategy depends on - access governance, first and second line support, testing and release readiness, and the reporting that proves value. The role works closely with Product, TechOps, Programme Management and business stakeholders across all markets in scope. Responsibilities: The role combines enablement support for reliable, well-governed platform operations. Responsibilities fall into the following areas: Training and capability development : Support role-based training through live sessions, recordings, learning paths and playbooks, keeping content practical, outcome-focused and aligned to real user workflows. Maintain a wider enablement library, including knowledge base articles, user guides, macros, response content and online demonstrations, for both onboarding of new users and continuing development of existing ones. Improve that content continuously based on feedback, support themes and usage insight. Change, communications and adoption: Support enablement communications plans that explain what is changing, why it matters and how users should respond, working alongside Comms and Product to keep messaging consistent. Identify adoption risks and resistance early and put mitigation in place, and act as a visible advocate for new ways of working. Drive measurable growth in global adoption, identify where users stall or disengage, and support the interventions that close the gap. Platform access, permissions and security governance : Own access governance across the platform portfolio, covering provisioning, role design, periodic recertification and de-provisioning for internal, affiliate and client agency users at global s…